What Hempstead Homeowners Say About Wendell Restoration Hempstead
Reviews matter because water damage doesn’t wait for a convenient time, and neither do the decisions you have to make while standing in a flooded basement at 2 a.m. We’ve been restoring homes in Hempstead since 2006, and the pattern we hear most is this: people called because they wanted someone who answered the phone, showed up when they said they would, and put the price in writing before the first fan went in. That’s not a complicated ask. It’s just rare in our trade, so we built our whole operation around it. The reviews below come from real Hempstead jobs, written by homeowners who lived through a bad situation and came out the other side with the damage stopped.
Recent Reviews
Our washing machine supply line burst while we were at work, and by the time we got home to our place off Peninsula Boulevard, the laundry room and half the finished basement were under an inch of water. Wendell had a crew here within two hours of our call. They walked the whole space with a moisture meter before a single piece of equipment came off the truck, then sent us a written price by text before any work started. We paid exactly that number, no surprises.
Jerome M.
Hempstead, NY
The mold smell in our crawlspace had been getting worse for months, and our pediatrician finally told us to do something about it before our youngest’s allergy season got worse. Blake sent a tech who took air samples, explained the spore counts in plain English, and gave us a containment-and-remediation plan with a price on paper. The crew sealed the area, ran HEPA scrubbers from B-Air, and sent us photo updates by text every day. We could see the progress without ever going down there ourselves.
Craig Z.
Hempstead, NY
I run a small property management business here in Hempstead, and I’ve used a dozen restoration companies over the years. Wendell is the first one where the bill matched the quote and the techs showed up in uniforms with their names on the shirts. When a tenant reported a slow ceiling leak from an old roof flashing, I called Blake’s office at 6 a.m. and a live person actually answered. That alone tells you how they operate.
Kelly L.
Hempstead, NY
A frozen pipe cracked in February and soaked a wall cavity in our den, right behind the built-in bookshelves. Wendell’s techs set up Injectidry drying mats against the drywall and tracked the psychrometric numbers daily, meaning they measured the air’s moisture level to confirm the cavity was dry inside, not just dry to the touch on the surface. They texted us photos and readings each afternoon. The wall was salvageable, and we avoided a full tear-out.
Carlos R.
Hempstead, NY
We had a sewage backup after a heavy rain, and it was the worst week of our adult lives. Wendell’s team explained that category 3 water needs specific protocols, not just a mop and a fan. They wore full PPE, removed the contaminated drywall and flooring under IICRC protocol, and sanitized everything before the rebuild started. They coordinated with our insurance adjuster directly, sent photos and moisture logs, and made the whole claim easier to navigate. The written guarantee came with the job, and Blake said if anything failed in a year, they’d come back free. That’s exactly what they put in writing.
Jerome M.
Hempstead, NY
A shower pan leak had been dripping down into the ceiling below, and we didn’t notice until the drywall sagged over our dining table. Wendell dried the cavity with Phoenix air movers and Dri-Eaz dehumidifiers, cut out the damaged ceiling section cleanly, and repaired it so the texture matched. Three months later, we noticed a small crack at the seam, called them, and they sent a tech back for the free second visit under their 365-Day Done Right Promise. The crack was caused by a seasonal truss shift, and they fixed it at no charge. That’s the only reason I’m writing this instead of complaining.
Kelly L.
Hempstead, NY
Why Customers Trust Us
Every review above points to a few things we don’t compromise on. We answer the phone with a live person, 24/7, because a flooded basement in Hempstead doesn’t care that it’s 3 a.m. We send background-checked, uniformed technicians with a live arrival time you can track on your phone, not a four-hour window and a crossed-fingers guess. The price goes in writing before any work starts, and the digital invoice arrives by text so you can pay from a link, and the number on the screen is the number you pay. Every job carries our 365-Day Done Right Promise: if it’s not done right, we make it right, and that guarantee is in writing on every repair, along with a free second visit if something fails. We use professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and our crews work to IICRC, RIA, and IFA standards. That’s not a tagline; it’s the same certification language used on large commercial loss sites. If you’re dealing with water damage, mold, or a repair that needs doing right the first time, call us at (516) 559-6972. Blake Sorensen, Owner, personally reviews every job file before we close it out.
Written by Blake Sorensen, Owner at Wendell Restoration Hempstead, serving Hempstead since 2006.